Last updated: October 2025
General Policy
As a registered non-profit organisation, Taraasha Foundation generally does not offer refunds on completed donations. Once a donation is processed, the funds are allocated towards our mission of supporting families affected by Lysosomal Storage Disorders.
However, we understand that errors occur. We evaluate refund requests on a case-by-case basis and are committed to acting fairly and transparently.
Cases Eligible for Refund
Duplicate / Double Charge
If your account was charged more than once for the same transaction due to a technical error, we will refund the duplicate amount in full.
Incorrect Amount Charged
If you were charged an amount different from what you intended, please contact us within 7 days and we will investigate and correct the difference.
Payment Gateway Error
In the rare event that money is deducted from your account but no donation record is created on our system, we will refund the full amount after investigation.
Unauthorised Transaction
If you believe a donation was made from your account without your consent, please contact us immediately along with relevant evidence. We will co-operate fully with the investigation.
Cases Not Eligible for Refund
Change of mind after the donation is processed
Dissatisfaction with the organisation's activities (you are welcome to contact us with feedback)
Donations made more than 7 days before the refund request is submitted
Donations where the donation receipt has already been issued
Cancellation of Monthly Donations
Monthly recurring donations can be cancelled at any time. To cancel, email us at donate@taraashafoundation.com with your registered email address and we will cancel the subscription within 2 business days.
Alternatively, you can cancel directly through your bank application or UPI app. Amounts already debited before a cancellation request are not eligible for refund.
Refund Timeline & Process
To request a refund, email donate@taraashafoundation.com with the subject line "Refund Request", including your full name, registered email, payment ID (available in the Razorpay confirmation email), amount, and reason for the request.
We will acknowledge your request within 2 business days and complete the investigation within 5 business days. Approved refunds are processed back to your original payment method within 7–10 business days after approval.
Contact Us
Taraasha Foundation, Block-B, B-92, B Block, Sector 2, Noida, Uttar Pradesh 201301